An organization has three levels of communication.
- Upward communication
- Downward communication
- Horizontal communication
Upward communication travels from lower to higher ranks. Executives must learn what is going on in the organization. Since they cannot be everywhere at one time, They have to depend upon lower level employees for reports and suggestions.
In most organization decisions are made at the top and than flow down to the people who will carry then out. Employees need clear job directions when they receive proper communication from the management, they can be more efficient.
Horizontal flows from one department to the other. It also occurs between the peoples of same rank. It helps employees to co-ordinate tasks. It is especially useful for solving problems. Such co-ordinates efforts lead to the success of the organization.